Just imagine: we receive hundreds of letters every day. We spend hours answering these questions instead of packaging/handling the orders/making new designs.
It all happens even when we have all information on our site. Do not be surprised, we collected all questions here, even with obvious answers :)
So, super F.A.Q. was created. See below..
ORDERS AND SHIPPING.
I made my order at ....... When is the shipping? May you ship my order faster?
We ship all orders one by one, starting from the end of March. We can not move you in line, it is not fair.
First order was on the 24th of January (#FRWK-83491), last one on the 25th of February (#FRWK-84130). 60% of all orders were made during the 1st week of sales. We ship 40-60 spinners per week.
I want to buy your spinner 3.0. Seems to be out of stock. Is it out of stock?
First batch of 3.0 design was already sold out by pre-orders. It is out of stock, yes.
May you guys use faster Shipping Service? DHL? I am ready to pay more.
No, sorry, we use only Russian Post and EMS. You may track your shippings here: https://www.pochta.ru/
Will you have more Pepyakka 3.0 spinner on site?
Yes, when we ship all pre-orders, we will list what we have left on site.
How to be notified when next batch is in stock?
Use site notification feature "Email me when it is in stock" button on product's page.
Do you ship to Canada, Australia, Somalia, Israel?
Yes, we ship spinners worldwide.
How many of 3.0s were made? How large was first batch?
We made 1200pcs. There will be 2888pcs at all.
When will the next batch be listed on your site?
It depends on several things: activity of fake makers, our production queue, active "applications" on our site.
i didn't get confirmation/notification email from you.
Yes, it happens. Please check your *SPAM* box. Also, qq.com servers do not let our letters pass their filters somehow (SMTP error from remote mail server). We may do nothing with it.
Are the bearings caged or not?
No, these upgraded bearings are not caged.
I disassembled your spinner, there is lack of ceramic balls in the bearings. Is it normal?
Yes :) these are special bearings for our spinner. They are faster, smooth, easy to wash.
I hear sound from the bearings while vertical spinning. Is it normal?
Yes, it is normal.
So where do you produce them? Where are you located?
We use American/Russian materials, Russian design/money and Chinese CNC. It works fine. We are located in Moscow. Here.
Sometimes something happens and i can not spin my spinner on 1 finger FFS! What the hell?
You know, we created innovative, unique and futuristic design (not just a piece of
plastic/wood/titanium shit metal with bearings for $*** like 90% of other spinners).
We didn't think you would take part in One Finger Spinning World Championship. We are pleased to make you full refund and take Pepyakka 3.0 back if it is new and wasn't disassembled.
A lot of people are waiting in line for your kind gesture. Thank you.
How to wash the bearings?
Easy. Remove the caps. Use fat-removing liquid (like we use in our kitchens for dish washing), then wash with vodka, then dry with the hair drier.
YOUTUBE OBSERVERS AND BEGGARS.
I am spinners observer from Youtube. Grant me your spinner and i will tell about your Pepyakka in good words to all my 58 subscribers.
Hello, no, sorry, we do not have spinners for YouTube observers. All spinners are sold out.
I am vet of Nepalese mountain war with no legs and arms, i spend all my salary for the nearest Dog Retreat Center. May you send me one of your spinners?
Sorry, no. We are small family business, we make monthly donations to Gift of Life Fund and think it's much more better.